TRINIDAD – The Banker Magazine, a Financial Times publication in London, UK, has recognised the bank as the top bank for 2020 based on its COVID-19 response, ability to deliver results, improvements in strategic positioning and enhanced service to customers.
This is the seventh time Scotiabank has been recognised for banking excellence by the publication.
The bank copped the title in 2007, 2010, 2013, 2014, 2016, 2019 and now 2020. Scotiabank received similar recognition earlier this year by Global Finance as “Best Bank in Trinidad and Tobago 2020”.
Stephen Bagnarol – Senior Vice President and Managing Director, Scotiabank Trinidad and Tobago said: “I am so proud of how our employees and customers have adapted to the challenges brought on by the pandemic. From the onset of the virus, we mobilised resources quickly and took decisive action to ensure customers and employees stayed protected. Through our digital channels, customers have been able to get their banking done, Staying Home and Staying Safe.”
He thanked customers for their loyalty throughout the COVID-19 period and continued confidence in the bank.
“I thank our customers for their continued loyalty, trust and confidence, as without them this recognition would not be possible. This award is also a reflection of the passion and dedication of our employees. I can’t thank them enough.
In these difficult circumstances, they rose to the challenge and continued to deliver excellence for our customers. Many even went beyond the call of duty, volunteering time and donating funds to help those in our communities negatively impacted by the pandemic.”
Bagnarol said Scotiabank is humbled by the award and remains committed to continuous improvement to better serve its customers.
“We’re humbled by this award. A lot of work has gone behind it and we have made significant improvements on the digital front. To date, we have 500,000 plus more transactions being done online, most of which are bill payments and transfers. Customers have embraced how easy digital banking fits into their everyday lives, helping them bank safely and securely at home.
Our customer feedback system involves a very hands-on approach and this has enabled us to be even more responsive. We continue to stay close to our customers and our Senior Management Team, including myself do customer calls and actively listen for ways we can improve our service.”
This year, Scotiabank was also named the Bank of the Year 2020 in Barbados, Canada and Jamaica.
The Banker Magazine is the world’s longest running international banking magazine, recognised as a leading source of information on finance and investment around the globe.
The Banker selects one winning bank for each of the 120 countries judged. Over 1,000 applications are collected and judges select winning banks based on which ones they believe have made the most progress over the past 12 months.
