While the destinations were not named by the DOT, the authority said the complaints received were from passengers who used the airline to and from destinations outside the US.
Earlier this year, the Guyana Civil Aviation Authority (GCAA) summoned Dynamic Airways to discuss the adverse impact the cancellations had on passengers.
Assistant General Counsel for Aviation Enforcement and Proceedings at DOT, Blane A Workie said a probe was triggered after its Department’s Aviation Consumer Protection Division received a “significant increase” in the number of complaints. “In many instances, Dynamic failed to provide refunds in a timely manner to passengers affected by cancelled flights, as required . . . In numerous cases, consumers had to wait for months to receive a refund.
The US agency said those violations prohibit unfair and deceptive practices and unfair methods of competition and also violate a cease and desist provision of an order issued on March 3, 2016.
Dynamic Airways, according to the order, has since put systems in place to adequately notify passengers of flight cancellations.
“To address the cancellation notices issue, Dynamic advises that it now requires travel agents that book passengers on Dynamic flights to provide Dynamic with passenger’s contact information. Dynamic states that it also revised its procedures to provide for timely issuance of cancellation notices to travel agents in the first instance following a flight cancellation,” the carrier was reported to have told the proceedings.
Dynamic International Airways is a charter airline that operates out of Greensboro, North Carolina in the United States and offers service from New York to the Caribbean and South America.